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Social
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Positive interactions
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Low road is how we process body language, facial expressions.
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High road is the actual communication between people such as communicating (talking to another person), telling stories, and connecting with people.
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Low road is important because it guides our gut feelings and instincts.
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Using social awareness
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Using social facility
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“Self awareness doesn't stop you from making mistakes, it allows you to learn from them.”- The Science of People
Emotional
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Learn
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Ask Questions
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Pay Close Attention
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Empathy
“Our emotions need to be as educated as our intellect. It is important to know how to feel, how to respond, and how to let life in so it can touch you.” - Maraya Mannes
Transforming IT Culture
By: Frank Wander
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