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Benefits of Following Up
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Increases likelihood of customers returning
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Turns lost sales around
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Customers offer insight
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Building Strong Customer Relationships
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Enhances Communication
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Competitive Advantage
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(3ContactServices, 2017)
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Follow Up Techniques
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Face to Face Conversation
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Telephone Calls/Texts
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Handwritten Personal Thank You Note
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E-mail
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Social Media
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Online Survey/Review
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(J. Rampton, “Why You Should Follow Up on Customer Service Every Single Time”, 2017)
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“Following up with customers is just as important as convincing them to purchase your products and services.” (R. Khera, morebusiness.com)
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